Return & Refund Policy

AYAJ GENERAL TRADING AND CONTRACTING COMPANY
Kuwait

1. Overview

Thank you for shopping with AYAJ GENERAL TRADING AND CONTRACTING COMPANY. We strive to provide our customers with high-quality products and excellent service.

Please read our Return & Refund Policy carefully before placing your order. By completing a purchase on our website, you acknowledge and agree to the terms outlined below.

2. Order Confirmation

Customers are fully responsible for ensuring that all order details, including product selection, quantities, shipping information, and any specific requirements, are accurate before completing the payment.

Once an order has been placed and confirmed, it is considered final and binding.

3. No Refund Policy

In accordance with our company policy and in compliance with Kuwaiti Consumer Protection Law, we operate a No Refund Policy on all retail products purchased through our website unless the product is:

  • Received defective

  • Damaged during shipping

  • Incorrect or not as described

If the product is delivered as ordered and in good condition, no refunds, exchanges, or cancellations will be accepted after payment is processed.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must notify us within 24 hours of receipt by contacting our customer service team via email or phone, providing:

  • Order number

  • Description of the issue

  • Photos of the item and packaging

Our team will review the case and arrange for an appropriate resolution, which may include a replacement or refund as per the circumstances.

5. Customer Responsibility

Customers are expected to:

  • Review their order carefully before payment.

  • Confirm all product specifications, sizes, colors, and shipping details.

  • Understand that once payment is made, the order is processed and cannot be canceled or refunded.

6. Compliance with Kuwait Law

This policy is issued in accordance with the Consumer Protection Law No. (39) of 2014 in the State of Kuwait and related executive regulations.

  • Defective or misrepresented products will be handled in compliance with the applicable consumer rights provided by the Kuwait Ministry of Commerce and Industry.

  • Customers retain their statutory rights where applicable.